Cultural Competency and a humble workplace
Cultural diversity in the workplace has been proven to generate more efficient, creative, and productive outcomes. Cultural differences create opportunities for fresh eyes on problems and new ways to solve them.
Organizational Power Impacts Cultural Identity
Organizational power has a significant impact on cultural identity. It can shape how employees think and act, how they communicate with each other, and how they interact with customers. The organizational culture that is created by the organization's power structures can have a profound effect on an individual's cultural identity.
In today's increasingly diverse workplace, cultural competency is essential for fostering a positive and productive environment. Without cultural competency training, organizations may face a range of risks, from unprofessional behavior and poor customer service to discrimination and missed opportunities.
Discrimination without cultural competency training can take many forms, such as exclusion, unequal treatment, and hostile behavior. A lack of understanding of different cultures can lead to employees making decisions or taking actions that are based on stereotypes or prejudices, rather than on the individual’s qualifications or merit.
Without an understanding of different cultures, employees may not be able to effectively serve customers from diverse backgrounds. This can lead to customer dissatisfaction and reduced customer loyalty because customers may feel like their needs are not being understood or that their values are not being respected.
Without cultural competency training, employees may not understand the boundaries of appropriate behavior and could unknowingly offend colleagues or customers. This could manifest in a variety of ways, such as making jokes about someone’s cultural background, making assumptions about someone’s beliefs or values, or using language or terminology that is inappropriate or offensive.
Cultural Competency Training Goals
The online training course from EasyLlama gives employees a fresh perspective on how they view and treat others and can encourage them to embrace and appreciate the diversity of their workplace. Here are some topics employees will learn throughout training:
Here are some myths to look out for:
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Cultural competency definition
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Recognize how cultural identity and organizational power relate
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How cultural competency impacts the workplace
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Best practices to maintain a positive culture
Foster a more inclusive workplace with Cultural Competency Training
By providing employees with the tools to become more culturally competent, organizations can create a workplace that is more welcoming and accepting of diversity. Cultural Competency Training can help employees understand the unique perspectives of their colleagues, interact with people of different backgrounds, and create a culture of inclusion and respect.
Helping over 8,000+ organizations create a safer, more inclusive company culture.
The online training course from EasyLlama gives learners a fresh perspective on how they view and treat others and can encourage them to embrace and appreciate the diversity of their workplace. The course covers:
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