Definition
De-Escalation Definition
De-escalation refers to a set of techniques or strategies aimed at reducing or diffusing tension, aggression, or conflict in a situation. It involves using verbal and nonverbal communication skills to help calm down individuals and prevent a situation from becoming more intense or violent. De-escalation techniques can include active listening, empathizing with the other person, finding common ground, offering reassurance, and proposing alternative solutions. The goal of de-escalation is to promote a peaceful resolution to a situation, maintain safety for all involved, and prevent harm from occurring.
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