Llama Bites:
Building Rapport and Expressing Empathy in Customer Service

Elevate customer service with practical rapport and empathy techniques for improved relationships, conflict resolution, and higher customer satisfaction.

Video

10 minutes to complete
Available in over 100 languages
Instant certificate download
Mobile and tablet friendly

ABOUT THIS COURSE

Master Customer Connections: Building Rapport and Empathy for Superior Service

This training underscores the importance of empathy, providing actionable strategies for expressing empathy authentically in a manner that resonates with customers. The course aims to equip employees with practical tools that increase customer satisfaction, foster meaningful connections, and transform every customer interaction into a valuable experience.

4.9/5

45,862 RATINGS

Handling Difficult Customers

Understanding Customer Needs

Verbal Communication Skills

Master Customer Connections: Building Rapport and Empathy for Superior Service

DURING THIS COURSE

Employees Will Learn:

The critical role of rapport and empathy in customer service
How to overcome challenges in building rapport
Techniques for building rapport
The difference between sympathy and empathy

Why Building Rapport and Expressing Empathy in Customer Service Training Matters In The Workplace

Building rapport and expressing empathy are pivotal skills in customer service, as they create an atmosphere of trust, understanding, and genuine connection. Employees equipped with these abilities can navigate challenging situations with finesse, leading to more positive interactions, improved conflict resolution, and heightened customer satisfaction.

Benefits of Building Rapport and Expressing Empathy in Customer Service Training for Your Employees

Investing in this training equips your employees with the tools to cultivate strong customer relationships. By fostering connections and demonstrating genuine understanding, your team can enhance customer satisfaction and loyalty. These skills also empower employees to handle challenging interactions with confidence, leading to improved conflict resolution and a more positive work environment.

Streamline Workflows

Build a Safe & Productive Workforce

Save the time of your busy employees with EasyLlama’s hassle-free online training that doesn't require them to log in, or even to have a company email address!

No Login or Password Necessary

Save the time of your busy employees with EasyLlama’s hassle-free online training that doesn't require them to log in, or even to have a company email address!

Elevate Customer Connections Through Building Rapport and Expressing Empathy Training!

There’s a Reason Why We’re The Highest rated in the industry

Join 7,000+ companies that love the new way of workplace training

Rated 4.9/5

Rated 4.8/5

The Most Thorough Training on Building Rapport and Expressing Empathy Training Available for Customer Service

Experience unparalleled training in the art of building rapport and expressing empathy in customer service. Navigate potential challenges with confidence and emerge equipped with the skills to create lasting customer relationships and elevate overall satisfaction.

Implementation

Simply buy licenses based on the number of employees you want to train every year. Get access to the dashboard immediately following your purchase! You can add them individually, send us a spreadsheet or connect with over 1,000 LMS, and HRIS providers. EasyLlama automatically sends an email invitation to each employee as well as follows up with reminders so you don’t have to.

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